FAQs
Online Orders
– PayPal, Bank Transfer, Credit Card
– Pick-Up in Store ( Cash )
As the nature of our business is the purchase and sale of second-hand items.
Unless stated all the items listed on our website are second-hand.
No. You can purchase anything from website via using Guest optio, however in order to use store credit, you will need to sign in to your user account.
If you’ve changed your mind about an order and wish to cancel it, you need to email us using the contact form.
Please note that once dispatched and order cannot be canceled.
Once the order has been placed, the bank often allocates the required funds. This means that the bank has made the funds unavailable to you as we wait to take them. Rest assured we’ll only complete the payment process once we know the order can be completed.
If for any reason we are unable to complete the order, we won’t charge you. The funds will then be back in your account by a period determined by your bank (usually 1 to 10 business days).
Delivery Questions
Usually delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 28 days for the items to arrive. All orders shipped daily but due to Australia post, it may take longer than usual according their capacity and speed. If you’ve waited longer than 28 days for your order to arrive, please contact us using the contact form.
We are delivering all over the world and for security reasons, we can only send items to the address that’s been used on the checkout page.
Unfortunately, once you place an order the delivery address cannot be changed. For security reasons, we will ship the order to the billing address of the payment Card/PayPal/Voucher used.
We use Australia Post as a tracked courier service to deliver the online orders to the customer’s address.
Please allow up to 28 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 28 days have elapsed then please contact us to let us know that the delivery hasn’t arrived. You may also want to consider contacting your local sorting office to see if they are holding the order, as they may have tried unsuccessfully to deliver it to you.
In the unlikely event that an order is lost during shipment, we will attempt to source a replacement to dispatch to you. If this is not possible we will refund you the value of the missing item/s to the original payment method and amount.
Returning An Online Order
If you are returning the item(s) to us via post, you will need to use our returns shipping address. Kindly attach it to your package. Please make sure this is securely and clearly placed on any package that you send to us, as this will cover your postage costs. Please ensure that the package is adequately marked with your order number. Whilst we may cover your postage costs, we do suggest sending your return via a tracked/insured method of postage. We will reimburse any postage costs you may incur from returning goods that have developed a fault throughout the course of normal use.
Please note:
Merchandise must be in the same condition as when it was sent with all accessories that came with it, including a copy of the invoice and a short note detailing the reason you are requesting a refund or exchange. Defective merchandise will be fully tested to verify the fault. Should an item not be found to be defective it will be dispatched back to you, however, should an item be found to be defective we will first seek to repair or replace the item. If no repair or replacement can be issued, a refund will be given.
We provide a 7-day returns policy for items that are unwanted. If the item is returned within 7 days from the date of delivery and if they are in the exact same condition as when received, a refund to the original payment method is processed. You can only send them via post.
If an item you’ve bought from us has arrived faulty you can return it within the 28-day returns policy, however, we’ll need to be notified regarding the return as soon as possible. Such orders can be returned for a full refund to the original payment method or a like-for-like replacement in the 28-day returns policy.
Please note that any item that fails our testing procedures and found as ‘’Not Faulty’’ will be returned to you.
Yes, if you return your item/order for a refund you’ll be given a refund of the item delivery fee as well.
If the item you have received is either damaged or faulty, then you need to let us know that you intend to return it as soon as possible by using our contact form.
You can then follow the online return process.
When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot find that items are covered by our returns policies, they will be returned to you at your registered address as mentioned on your online membership account.
Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form.
You can then follow the online return process.